ZOE Integrated Wellness, PLLC
Last Updated: 03/24/26

At ZOE Integrated Wellness, PLLC, we believe that every client deserves compassionate, respectful, and ethical care. This document outlines your rights as a client, as well as the responsibilities that support a safe and effective therapeutic relationship.

 

YOUR RIGHTS

1. Right to Respect and Dignity

You have the right to be treated with courtesy, compassion, and without discrimination based on race, ethnicity, gender, sexual orientation, religion, disability, or any other protected characteristic.

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2. Right to Confidentiality

You have the right to privacy regarding your personal and health information. Your information will not be shared without your written consent except as required by law (e.g., safety concerns, abuse reporting, court orders).

 

3. Right to Informed Consent

You have the right to understand:

• The nature and purpose of treatment

• Risks and benefits

• Alternatives to treatment

• Your right to withdraw consent at any time

4. Right to Participate in Treatment Decisions

You may collaborate in developing your treatment plan, ask questions, and request changes to your goals or approach.

 

5. Right to Access Your Records

You may request to review or obtain copies of your clinical records, consistent with state and federal laws.

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6. Right to Culturally Sensitive Care

You may request accommodations that support your cultural, linguistic, or accessibility needs.

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7. Right to Decline Services

You may refuse any recommended service or request a referral to another provider.

8. Right to File a Complaint

You may express concerns or file a complaint without fear of retaliation. Complaints may be submitted directly to ZOE Integrated Wellness, PLLC or to applicable licensing boards.

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YOUR RESPONSIBILITIES

 

1. Provide Accurate Information

You agree to provide complete and accurate information relevant to your care.

 

2. Attend Scheduled Appointments

You are responsible for:

• Attending appointments on time

• Providing adequate notice for cancellations

• Understanding that late cancellations or no‑shows may result in fees

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3. Participate in Treatment

You agree to engage in the therapeutic process, follow agreed‑upon treatment plans, and communicate openly with your provider.

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4. Respect Boundaries

You agree to maintain appropriate boundaries and behave respectfully toward staff and other clients.

 

5. Financial Responsibility

You are responsible for:

• Paying fees at the time of service

• Understanding your insurance benefits (if applicable)

• Notifying us of changes to your insurance or payment information

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6. Technology Responsibilities (Telehealth)

You agree to:

• Use a private, secure location for sessions

• Ensure your device and internet connection are functioning

• Not record sessions without written consent

If you have questions about your rights or responsibilities, please contact us at:
ZOE Integrated Wellness, PLLC
Email: zoewellness07@gmail.com
Phone: 928-395-5803
Address: 1748 Leisure World, Mesa, Az. 85206