ZOE Integrated Wellness, PLLC
Last Updated: 03/24/26

These policies and procedures outline how our practice operates and what clients can expect when receiving services at ZOE Integrated Wellness, PLLC.

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1. Appointments & Scheduling

• Sessions are typically 45–55 minutes unless otherwise arranged.

• Appointments may be scheduled online, by phone, or through our client portal.

• Telehealth sessions are available when clinically appropriate.

2. Cancellation & No‑Show Policy

• Cancellations must be made at least 24 hours in advance.

• Late cancellations or missed appointments may result in a fee.

• Excessive missed appointments may lead to referral or discontinuation of services.

3. Fees & Payment

• Payment is due at the time of service unless otherwise arranged.

• Accepted forms of payment include: [Insert accepted payment methods].

• Clients are responsible for understanding their insurance benefits (if applicable).

• Outstanding balances must be resolved before scheduling additional sessions.

4. Insurance & Reimbursement

• If insurance is accepted, claims will be submitted on your behalf.

• Clients are responsible for deductibles, co‑pays, and non‑covered services.

• If out‑of‑network, a superbill may be provided upon request.

5. Communication

• Non‑urgent communication may occur via phone, email, or secure messaging.

• Providers do not offer crisis or emergency services outside scheduled sessions.

• Messages will be returned within a reasonable timeframe, typically 1–2 business days.

6. Emergencies

ZOE Integrated Wellness, PLLC does not provide emergency services.
In an emergency, call 911 or go to the nearest emergency room.

7. Confidentiality

Your information is protected under HIPAA and state law.
Confidentiality may be broken only when required by law, including:

• Risk of harm to self or others

• Suspected abuse or neglect

• Court orders

No mobile opt‑in or text message consent will be shared with third parties or affiliates.

8. Telehealth

Telehealth services follow the same standards of care as in‑person sessions.
Clients must participate from a private, safe location.

9. Termination of Services

Services may be discontinued if:

• Treatment goals are met

• The client requests termination

• The provider determines treatment is no longer appropriate

• Policies are repeatedly violated

Referrals will be provided when possible.

10. Client Responsibilities

Clients are expected to:

• Participate actively in treatment

• Communicate openly with their provider

• Attend scheduled sessions

• Follow safety recommendations