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ZOE Integrated Wellness, PLLC

SMS (Text Messaging) Terms of Service

Last Updated: April 22, 2026
Website: https://www.zoewellnessco.net/privacy-policy
Support Email: roychukwuemeka@zoewellnessco.net
Phone: (928) 395-5803

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1. Texting Privacy Practices

ZOE Integrated Wellness, PLLC uses SMS/text messaging only for limited, non-clinical communication such as appointment reminders, scheduling updates, administrative notices, and consent-approved messages.

We do not use text messaging for therapy, crisis support, diagnosis, or treatment. Messages may not be fully secure due to the nature of SMS technology. By opting in, you acknowledge these limitations.

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2. Use of Information

Information shared via text may be used for:

  • Appointment reminders and scheduling updates

  • Administrative communication related to services

  • Billing or account notifications

  • Confirmations or follow-up messages you request

We do not use SMS for marketing unless you explicitly opt in.

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3. Opt-In Methods

You may opt in to receive SMS messages by:

  • Checking the SMS consent box during intake

  • Providing written consent through your client portal

  • Verbally requesting SMS communication during a session

  • Texting a keyword such as “START” or “YES” to our practice number

Your opt-in confirms that you are the authorized user of the phone number provided.

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4. Privacy and Data Protection

We take your privacy seriously. While SMS is not encrypted, ZOE Integrated Wellness, PLLC:

  • Limits SMS content to non-clinical information

  • Stores related data in secure, HIPAA-compliant systems

  • Does not sell or share mobile numbers for marketing

  • Does not share SMS consent with third parties

For full privacy details, please visit:
https://www.zoewellnessco.net/privacy-policy

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5. Limitation of Liability

By opting in to SMS communication, you acknowledge that:

  • SMS is not guaranteed to be secure

  • Message delivery may be delayed or interrupted

  • You are responsible for safeguarding your device

ZOE Integrated Wellness, PLLC is not liable for:

  • Unauthorized access to your device

  • Carrier delays or failures

  • Misdelivery due to incorrect phone numbers provided by you

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6. Changes to Terms

We may update these SMS Terms of Service at any time. Updates will be posted on our website with a revised “Last Updated” date.

Continued use of SMS services constitutes acceptance of the updated terms.

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7. Frequency Of Messages

Message frequency varies based on your services and preferences. Typical messages include:

  • Appointment reminders (1–3 per appointment)

  • Scheduling updates

  • Administrative notices

  • Responses to your direct inquiries

You will not receive excessive or unsolicited messages.

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8. Opt-Out Procedure

You may opt out at any time by:

  • Texting “STOP” to our practice number

  • Updating your communication preferences in the client portal

  • Emailing us at roychukwuemeka@zoewellnessco.net

  • Calling (928) 395-5803

After opting out, you will receive a confirmation message and no further SMS messages unless you opt in again.

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9. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier. ZOE Integrated Wellness, PLLC is not responsible for any carrier charges.

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10. Third-Party Sharing

We do not sell, rent, or share your mobile number or SMS consent with third parties.

Limited sharing may occur only with:

  • HIPAA-compliant service providers supporting scheduling or messaging

  • Legal or safety requirements when required by law

These providers may not use your information for their own marketing. 

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11. Security Notice

While we take reasonable steps to protect your information, SMS is not encrypted. For your safety:

  • Do not send sensitive health information via text

  • Do not use SMS for emergencies or crisis situations

  • Call 911 or your local emergency services for urgent needs

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12. Terms and Conditions for Text Messaging

Messaging By opting in, you agree that: 

  • You are the authorized user of the phone number provided 

  • You consent to receive SMS messages from ZOE Integrated Wellness, PLLC 

  • You understand SMS is not a secure or clinical communication channel 

  • You will keep your contact information updated.

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13. Consent to Receive Messages

By providing your mobile number and opting in, you consent to receive:

  • Appointment reminders

  • Scheduling updates

  • Administrative notices

  • Messages you directly request

You may withdraw your consent at any time using the opt-out methods listed above.

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14. Support and Contact

For questions, support, or to update your communication preferences:

Email: roychukwuemeka@zoewellnessco.net
Phone: (928) 395-5803
Website: https://www.zoewellnessco.net/privacy-policy

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